Self Support Microsoft

Find the serial number of your Surface and check the warranty. All Surface products have a two-year basic warranty, valid in Switzerland only. - Find serial number - Check warranty You can find out how to file a warranty claim with Microsoft here.

In the following links you will find instructions on how to find your serial number and how to check your warranty. All Surface products have a two-year basic warranty, valid in Switzerland only.

• Find serial number
• Check warranty

You can find out how to file a warranty claim with Microsoft here.

If your Surface stops responding or crashes, try the following methods to fix the problem.

Hardware driver, firmware and BIOS updates from the laptop manufacturer are important. 

• Update Surface firmware and Windows 10
• Download drivers and firmware for Surface

Here you will find instructions for solving various problems with your Surface.

• Surface Pro Help
• Surface Go Help

If your Surface isn’t working properly, you can also try to run tests with the Microsoft Surface Diagnostic Toolkit.

On our manufacturer support page you will find all the necessary information to open a warranty case. If you have any difficulties, we will be happy to assist you. Please write us an e-mail. 

Resetting reinstalls Windows 10 and lets you choose whether to keep your files or remove them. 

• Reset Windows

If your Surface won't start or the recovery information is removed, you can use the USB recovery drive to access recovery tools and troubleshoot problems.

Data loss can occur at any time and for various reasons. We therefore recommend that you back up your data regularly.

We propose that you backup your data or system with Langmeier Backup, a professional solution for Windows.

Neptun customers can use Langmeier Backup for free. Create a user account here and follow the instructions.

• Backup your data with Langmeier Backup 
• Technical support for Langmeier Backup

You can find more tips on data backup on the ETH IT Security website: Protect your brainwork.

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (the telephone support cannot help with many account access issues that can not be resolved automatically): 

• Help with your Microsoft account