How to find your laptops serial number and check the warranty. Most Lenovo laptops from Projekt Neptun have a 3-year basic warranty. 

For information on how to file a warranty claim with Lenovo, click here.

Hardware driver, firmware and BIOS updates from the laptop manufacturer are important. Please install all updates: optional, recommended and critical. Use the Lenovo Vantage app, which is pre-installed on all new Lenovo laptops.

Here you'll find instructions for troubleshooting common computer problems such as power but no startup, slow PC, sound, wireless networking, recovery, and Windows problems.

Lenovo Diagnostics comprises a series of tests for various hardware components. Diagnostics is available as a bootable or downloadable package that can run on Windows or Linux operating systems.

On our manufacturer support page you will find all the necessary information to open a warranty case. If you have any difficulties, we will be happy to assist you. Please write us an e-mail

Data loss can occur at any time and for various reasons. We therefore recommend that you back up your data regularly.

We propose that you backup your data or system with Langmeier Backup, a professional solution for Windows.


Neptun customers can use Langmeier Backup for free. Create a user account here and follow the instructions.

You can find more tips on data backup on the ETH IT Security website: Protect your brainwork.

Resetting reinstalls Windows 10 and lets you choose whether to keep your files or remove them. 

With recovery media, the laptop can be reinstalled in its original delivery state:

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (the telephone support cannot help with many account access issues that can not be resolved automatically):

Information about your order

You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article

21. 2. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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