Self Support Lenovo

How to find your laptops serial number and check the warranty. Most Lenovo laptops from Projekt Neptun have a 3-year basic warranty. 

• Find product or serial number
• Check warranty

For information on how to file a warranty claim with Lenovo, click here.

• Remove all connected devices and power sources from the computer and perform a power reset by inserting the end of a bent paper clip into the emergency reset hole on the bottom of the laptop (see the "Bottom View" section of the User Guide to find the emergency reset hole).
• Reconnect the power adapter and start the computer. If the computer does not start, open a warranty case or contact our support for help if the device is no longer under warranty.
• Reset using the example of a Lenovo ThinkPad X1 Carbon

Hardware driver, firmware and BIOS updates from the laptop manufacturer are important. Please install all updates: optional, recommended and critical. Use the Lenovo Vantage app, which is pre-installed on all new Lenovo laptops.

• Updates with Lenovo Vantage

Here you'll find instructions for troubleshooting common computer problems such as power but no startup, slow PC, sound, wireless networking, recovery, and Windows problems.

Lenovo Diagnostics comprises a series of tests for various hardware components. Diagnostics is available as a bootable or downloadable package that can run on Windows or Linux operating systems.

On our manufacturer support page you will find all the necessary information to open a warranty case. If you have any difficulties, we will be happy to assist you. Please write us an e-mail. 

Data loss can occur at any time and for various reasons. We therefore recommend that you back up your data regularly.

We propose that you backup your data or system with Langmeier Backup, a professional solution for Windows.

Neptun customers can use Langmeier Backup for free. Create a user account here and follow the instructions.

• Backup your data with Langmeier Backup 
• Technical support for Langmeier Backup

You can find more tips on data backup on the ETH IT Security website: Protect your brainwork.

Resetting reinstalls Windows 10 and lets you choose whether to keep your files or remove them. 

• Reset Windows

With recovery media, the laptop can be reinstalled in its original delivery state:

• How to create or order recovery media
• Lenovo DDRS: Download the files neded to create a USB recovery key

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (the telephone support cannot help with many account access issues that can not be resolved automatically):

• Help with your Microsoft account