Self Support
Select the manufacturer of your laptop to learn how to solve the most common technical problems by yourself. If the technical problems cannot be solved by the suggested measures, send us an email with a description of the problem, the steps you have already taken and the serial number of your laptop.
Information about your order
You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.