Support Fees
We are happy to help you with your laptop or with registering your warranty case with the manufacturer. Many problems can be solved via e-mail (kontakt@projektneptun.ch). This type of support is free. For complicated problems or for our special services, we will ask you to come by one of our help points. Our prices are fair and student friendly, and the first hour of support per support case is free for students with Neptun devices.
We are currently unable to provide support at our Help Points without prior appointment. Please contact us first via support ticket (klick on "Need help?" on the right) or email even in an urgent case.
Students with a Neptun device can borrow laptop computers for up to four weeks free of charge if their own laptop has to be repaired. For all other Neptun customers the same service is available for a fee of CHF 50.
For customers without Neptun devices an hourly rate of CHF 160.- applies (40.-/h for students) and no flat fees are available.
|
Hourly Rates |
Students with Neptun devices |
Other Neptun customers |
|
General support |
The first hour per support case is free! CHF 40.-/h |
CHF 80.-/h |
|
Flat Rates |
|
|
|
Initial installation
|
CHF 50.- (Devices with Windows) CHF 150.- (Devices without OS*) *Windows license must be provided by the customer |
CHF 100.- (Devices with Windows) CHF 200.- (Devices without OS*) *Windows license must be provided by the customer
|
| Data and settings migration to a new device |
CHF 75.- (up to 3 hours, afterwards hourly rates apply) |
CHF 150.- (up to 3 hours, afterwards hourly rates apply) |
| RAM or storage upgrade |
CHF 25.- (SSD installation free with migration service) |
CHF 50.- (SSD installation free with migration service) |
| Laptop disposal and complete data removal | CHF 25.- | CHF 50.- |
| Setting up your backup strategy with Langmeier Backup or Time Machine |
CHF 50.- (You need to bring your own backup medium with at least twice as much space as your internal disk) |
CHF 100.- (You need to bring your own backup medium with at least twice as much space as your internal disk) |
Information about your order
You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.