Fabrikstrasse 8
3012 Bern
PLEASE NOTE: No walk-in, our supporter is not on site. You need an appointment during the specified opening hours on Tuesday or Thursday.
Please note that we can only provide on-site support at the Help Point if you have made an appointment in advance. We cannot accept support cases without prior notice.
We are available online from Monday to Friday. Please open a support ticket if you have technical problems with your laptop. Click on "Need help?" on the right. Our Help Point staff will get in touch with you as soon as possible.
Opening Hours
| Tuesday | 11:30 - 13:30 |
| Thursday | 15:30 - 17:30 |
Information about your order
You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.