Petersgraben 45
Lernoullianum
Meeting Room Lower Floor / U1.001
4003 Basel

Please follow these directions to find the helppoint.


Please note that we can only provide on-site support at the Help Point if you have made an appointment in advance. We cannot accept support cases without prior notice. 

We are available online from Monday to Friday. Please open a support ticket if you have technical problems with your laptop. Click on "Need help?" on the right. Our Help Point staff will get in touch with you as soon as possible. 

Information about your order

You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article

21. 2. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
Need Help?