Neptun Help Points
You can find our Help Points at the University of Basel, the PHBern, the University of Lucerne and the ETH Zurich Center and Hönggerberg. If you do not live or study near a Help Point, we can support you via remote maintenance software.
Due to the current measures it is not possible to get support without an appointment. Please contact us (klick on "Need Help?" and then "Open a Support Ticket") to book an appointment.
Please note that we cannot provide telephone support and not all support services are available at all locations.