Neptun Help Points
You can find our Help Points at the University of Basel, the PHBern, the University of Lucerne and the ETH Zurich Center and Hönggerberg. If you do not live or study near a Help Point, we can support you via remote maintenance software.
Due to the current measures it is not possible to get support without an appointment. Please contact us (klick on "Need Help?" and then "Open a Support Ticket") to book an appointment.
Please note that we cannot provide telephone support and not all support services are available at all locations.
Information about your order
You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.