If you have technical problems with your Neptun laptop, you can send us a problem description and we will get back to you within 24 hours. To do so, click on "Need help?" on the right and then select "open a support ticket".

If we cannot solve the problem via email, you will receive a personal appointment at one of our Help Points during the respective opening hours. We operate Help Points at the University of Basel, Bern vonRoll, University of Lucerne and ETH Zurich Zentrum and Hönggerberg.

The first 60 minutes of support per case are free of charge, after that support fees apply.

For all warranty cases, please contact the manufacturer directly. 


Information about your order

You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article

21. 2. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
Need Help?