Samsung Support

Samsung tablets, cell phones and smartwatches are covered by a two-year bring-in warranty that is valid throughout Europe. The warranty for included accessories, wearables and batteries is shorter.

Samsung Mobile Support:

Warranty information:

Report a warranty claim:

All Samsung memory products come with a standard two-year warranty. Please contact our sales partner directly for warranty claims.

For products purchased up to and including spring 2021:

Computacenter TS GmbH
Luzernerstrasse 52c
6025 Neudorf

Tel +41 41 318 40 00

 For products purchased from fall 2021: is an offer of:
sideoutSPORT GmbH
Seestrasse 26
6373 Ennetbürgen


Information about your order

You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article

21. 2. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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