neon free & green
In the Fall Wave 2021, you could apply for a prepaid credit card at neon and use it to pay for your purchases via Projekt Neptun. In return, you benefited from a cashback payment of CHF 50.
In addition, you received a starting credit of CHF 10 for the neon free account and CHF 20 for the neon green account.
The average processing time for the payment of the cashback is two weeks according to neon. If you have not received your cashback, you can contact the neon service directly via email.
Please write to service@neon-free.ch and send your customer number (which you can see in your neon app). Please do not send any other sensitive data, such as your account balance or transaction details.
Information about your order
You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.