We attach great importance to competent and fast technical support if you ever have a problem with your laptop, monitor, printer or other accessories. 

Information about support fees can be found here

Self Support

Technical problems with your laptop? Learn how to fix the most common technical problems on your own.

Neptun Support

The advice under "Self Support" did not solve the problem? Get support via e-mail or directly at the Help Point.

Manufacturer Support

Would you like to receive technical support directly from the manufacturer, get information about your device or register a warranty case? Here you will find the necessary information.


Get an overview of our past offers. The archive contains all laptop, printer and monitor offers from past Neptun Waves. 


Information about your order

You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article

21. 2. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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